The Mesquite Online News - Texas A&M University-San Antonio

Information Technology Services addresses campus-wide disruption of services

Information Technology services released a campus-wide announcement 2:23 p.m. on Monday, informing students and staff of disruptions to some technology services.

The announcement stated “a vendor working in an equipment room in the Central Academic Building knocked down several pieces of equipment” resulting in outages to several technology resources, including university websites and Blackboard.

ITS said at the time of  the announcement the department does not know the full extent of all system outages and is “working quickly to get the equipment back in place to return all services back to normal.”

Erik Tavarez was working on a paper for his sociology class in the library during the time of the outage. The disruption submitted a paper on blackboard for his sociology class that was still being edited.

“I tried to save it as a draft but it would not save. It submitted and it had typos so now I’m having to text my professor saying hey there were some mistakes made because of the internet being down. Hopefully, he’ll accept it,” said Tavarez.

Macy Godeaux was creating Quizlet note cards when the internet was disrupted causing all her progress to be lost.

“It’s still kind of down for me. I’ve noticed a lot more issues since they installed printers,” said Godeaux.

On Monday at 3:54 p.m.  ITS sent out an email updating users on the issue stating that “Services that were interrupted during vendor work on Monday, October 1, 2018, have been restored.  All services and applications are performing normally.”

As more information becomes available, additional communication will be provided to all campus users by ITS.

Students who have additional questions can contact the ITS Helpdesk.

About the Author

Mariah Gonzalez
Managing Editor
Mariah Gonzalez is a junior communication major at Texas A&M University-San Antonio. Mariah works in the department of Recreational Sports on campus as a Marketing and Design Assistant. Mariah plans to work in Public Relations and plans to further her education at an art institute. When she’s not at school she enjoys illustrating and volunteering as a photographer.

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